BPM Executive – Business Process Improvement – Six Sigma

BENJAMIN R. BLACKBURN

90 Williams Road  *  Cheshire, CT 06410
203-271-0021 (Off.)  *  203-376-9745 (Cell)  * benblackburn12@gmail.com

http://www.linkedin.com/in/benblackburn

Business Process Improvement Executive with a strong record of delivering measurable results across multiple functional areas. Recognized  leader at driving cross-functional teams focused on quality initiatives and establishing a corporate culture of continuous improvement.  Digital Six Sigma (DSS) Black Belt with diverse skill sets in Sales, Business Development, Marketing, and Finance (CPA).  Proven expert at identifying/penetrating untapped global markets and new growth areas to increase revenue and bottom-line profitability. Strong regional domain knowledge of Latin America (Bilingual: English and Spanish).

Process Improvement & Quality Enhancement  |  Go-to-Market Planning With New Technology  |  Driving Cross-Organizational Business Initiatives  |  Joint Ventures & Strategic Alliances  |  Business Model Planning & Implementation  |  Start-ups & New Business Operations  |  Global Governance and Compliance Programs  |  Developing Channels of Distribution  |  Enterprise Mobility &Telecommunications   |  Regional Domain Expertise – Latin America

PROFESSIONAL EXPERIENCE

MOTOROLA SOLUTIONS, INC. (MSI)

Director of Business Operations – Global Channels (May 2009 to March 2012)

Designed and implemented key program structural elements for Motorola Solutions’ three global channel businesses, including  program governance for MSI’s new unified global channel partner program, PartnerEmpower.  Other areas of responsibility included leading the Environmental sustainability initiative for the MSI global Sales & Field Operations team and managing the annual measurement system for the new North America strategic business framework.

¬   Implemented the new Global Learning capital planning process, improving cycle time efficiency by 25%

¬   Designed and implemented the first comprehensive global channel partner compliance program for MSI

¬   Established MSI’s first Customer Satisfaction framework and measurement process for the indirect channel

¬   Created and implemented first regional cross-functional scorecard process for MSI senior management

¬   Pioneered new Sustainability programs for MSI’s Go-to-market processes (Recycling, Certification, and Pre-sales)

Director of Quality – DSS Black Belt Projects Leader (Sept 2006 to April 2009)

Initiated and executed critical business process improvements for the Government & Public Safety (GPS) International business, focusing on Europe/ Middle East/ Africa (EMEA) regions.  Engaged regions on process improvements in the areas of supply chain coordination, forecasting accuracy, and civil engineering supplier management.  Provided due diligence for account selection process for Corporate Strategic Account program.

¬   Drove $38M gross margin improvement plan for EMEA region, leading a team of 4 DSS Black Belts

¬   Restructured EMEA forecasting process by consolidating forecasting tools and aligning functional organizations

¬   Generated estimated $4.5M OE savings from streamlining forecasting process and implementing control measures

¬   Consistently ranked in the company’s top 10% for outstanding performance from FY2002 through FY2009

Director, International Business Development (2005 to 2006)

Developed new business propositions with six Networks & Enterprise field organizations for enterprise solution sets in Latin America and Canada.  Established sales funnels for mobile computing, field networks, and mobile office solutions within the petrochemical, utilities, and transportation markets.  Diversified the product portfolio focus ($460M financial plan for FY2006) to include the enterprise solutions as a key growth area.

*  Developed an $87M sales funnel in new enterprise opportunities within the first 6 months of the assignment.

* Constructed new enterprise solutions with an aggregate value in excess of $10M by forming cross-organizational teams with 4 different customers.

* Secured account engagements with 5 new customers in targeted vertical markets, generating new sales of $8M.

* Guided a Digital Six Sigma project to streamline internal process compliance for international affiliates, mitigating $3M in potential exposure from local audit fees and penalties.

Director, Global Account Development (2001 to 2004)

Prospected and commercialized new business propositions and validated business models for emerging technologies with GE Commercial Finance, GE Healthcare, GE Consumer Finance, GE Corporate Initiatives, and other major enterprise accounts.  Pioneered cross-business solutions generated from new enterprise customer requirements, and conceived new propositions that included commercial telematics, asset management, and wireless financial services.

* Created a sales opportunity funnel that exceeded $400M over a 3-year period, which ultimately resulted in more than $60M in new enterprise business.

* Initiated 7 new pilot programs and commercial agreements based on emerging technologies, validating the business model and generating approximately $5M in sales.

* Developed a new ROI justification process for enterprise seamless mobility and wireless broadband proposals, which subsequently became a benchmark for investment justification.

Director of Marketing, North America Retail/Carrier Operations (1999 to 2001)

Developed and implemented carrier and retail channel marketing programs for the emerging wireless communications category.  Primary emphasis focused on driving the promotional and merchandising elements with the consumer electronics classes of trade.  Managed a marketing staff for the $1.5 billion Emerging Accounts/Retail business units.

* Developed account penetration strategies and ROI validation for major retail accounts such as Radio Shack, Best Buy, Walmart and Amazon.com, with ROI analysis savings exceeding $5M over a 1-year period.

* Created local promotions with high profile sports partners (e.g., NFL and CART), yielding an estimated financial impact of $7M in incremental sales.

* Designed and implemented a new market development fund and coop program with a budget of $30M, delivering an estimated 10% cross-category sales lift over a 2-year period.

Director of Sales, Beepwear Paging Products, LLC (1996 to 1999)

Guided sales and distribution channel development for Beepwear Paging Products for a start-up joint venture with the Timex Corporation.  Established service provider partnerships and led the national rollout of the Beepwear product line, including retail channel placement and formulation of market development programs (e.g., MDF and coop advertising).

* Spearheaded all project management activities that subsequently led to the approval of the joint venture by the senior management teams of both Motorola and Timex.

* Recruited a sales team and developed a network of 15 manufacturer’s representative firms, rapidly entering the highly competitive retail market, representing Motorola’s first direct entry into the consumer messaging category.

* Launched the Beepwear line nationally in 3,000 points of sale, focusing on consumer electronics and wireless retail

Business Development Manager/Director of Sales; Latin America Paging Division (1991 to 1996)

Introduced strategic initiatives and annual business planning for the new Latin American Division of the international paging operations. Served as Acting Director of Sales (1995 to 1996) and managed the 35-person sales organization.

* Led the sales organization to a 34% increase (approximately $40M) in division sales over a 1-year period.

* Developed divisional and corporate strategic staffing programs that placed new indigenous managers in key foreign markets, many of whom now lead large Motorola business units in their respective countries.

* Increased regional sales of paging systems by 450% over a 3-year period, generating $40M  in new revenue and securing nearly 40% in additional market share from well entrenched competitors.

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EDUCATION

Thunderbird Graduate School of Global Management                      MBA – International Finance                               
Oral Roberts University (Cum Laude)                                              BA – Dual Major: History & Spanish

 

PROFESSIONAL CERTIFICATIONS

Digital Six Sigma (DSS) Black Belt
Certified Public Accountant (CPA) – State of Minnesota (inactive)

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Project Manager (Infrastructure) DFW or Chicago

Project Manager (Infrastructure)

I am looking for a Project Manager to work with our team in the DFW area to complete a large infrastructure consolidation/migration project. This Project manager will reinforce the migration team and manage the PC migration activities in over 20 sites in the Americas region, and also the coordination of the migration for virtual/home workers in all regions. This is in close cooperation with local teams in the Americas and the PC migration team overseas. The PM will be responsible for progress made and the resolution of typical local problems (logistics, planning, communication, etc.).

This PM must be comfortable getting hands on with authentication, re-imaging, data migration, and other technical issues and needs that come with an enterprise level PC migration.

Must be locally available on site in the following locations – in order of preference: Arlington Heights, Chicago, or Dallas/Fort Worth, TX area.

Requirements:

  • Strong Project Management Methodology experience
  • Minimum 4 years Project Management and/or Project Coordination experience
  • Bachelors Degree in Computer Science, MIS, Engineering or related field
  • PMP and ITIL certifications preferred
  • Strong planning skills, prepare very detail task oriented and milestone driven plans, tracking these plans and able to lead teams to adhere to a rigorous project schedule
  • Business analysis and process modeling experienced are also desirable.
  • Managing budgets, resources, work plans and timelines
  • Proficient with the PM tool kit
  • MS Office Applications (Project 2007, Visio 2007, Excel 2007, Word 2007, Access 2007, MS Outlook)
  • Project Management, Risk Management, Issue Management, Schedule Management

 

Contact:  Paul Carpenter

President & CEO
Enabling Solutions, Inc.
Phone:  (630) 717-1365
Fax:  (630) 717-5651
Email:  pcarpenter@enablingsi.com

For more information about Enabling Solutions, Inc., please visit:  www.enablingsi.com

About ESI:
As a premier consulting service company, we deliver you the right expertise in a timely fashion with unparalleled service. Enabling Solutions, Inc. has national and international professionals available for contract, contract-to-hire or permanent employment in the following disciplines:

• Full Lifecycle Software Development (All disciplines)
• Data Intelligence and Database Administration/Programming
• IT Infrastructure, Networking and Security
• Management coaching, consulting and training

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CRM Technical Domain Specialist-Indy-DC-UK-TX

Position:  CRM Technical Domain Specialist
Location:  Various – Indy, DC, UK, TX
Salary:  Approx $80K plus bonus – may have flexibility

SUMMARY:
Our client has an immediate opening for a CRM Technical Domain Specialist to support the implementation of Customer Relationship Management capability across the global organization.  The successful candidate will provide technical leadership in Siebel project releases and upgrades while leading with best practices to support business capability and user adoption across the company.

RESPONSIBILITIES:
·         Supports the analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change and assistance with implementation.
·         Documents the conceptual view of the data required for an application system to meet business information needs, and to turn that view into a workable application structure.
·         Models requirements (logical and physical), which can be done using pencil and paper, or a software-modeling package.
·         Analysis requirements and data to convert business needs (expressed in terms of real-world interactions between people and things, requests and services) into unambiguously specified application capability.
·         Selects, integrates, tests and documents new and amended COTS applications from supplied specifications in accordance with agreed standards.
·         As appropriate, undertakes elements of the software development cycle such as analysis, design, coding, testing, implementation or improvement.
·         Provides specialist expertise and practical assistance in the investigation, evaluation and interpretation of data in order to ensure its coherence, availability, accuracy and security to meet information and communication systems requirements.
·         Specifies, designs and / configures SiebelOnDemand systems to support business information needs.
·         Insures full software life-cycle best practice are applied.
·         Maintains configuration control
·         Owns the solution architecture from initial high level plan to drafting and delivering completed document(s)

REQUIRED SKILLS & EXPERIENCE:
·         Ideal candidate will possess CRM consultancy skills, Solution Architecture and system configuration.
·         Must possess Customer Relationship Management (CRM) expertise with 5-8+ years of experience creating and implementing full suite of CRM solutions with Siebel On Demand.
·         Demonstrated proficiency in diverse facets of business analysis, Leads requirements-gathering interviews and facilitated workshops to find out what business information needs to be in CRM systems.
·         Bachelor’s Degree Engineering, Technical Discipline (Computer Science, Mathematics, or Computer Science), or Business
·         Previous consulting experience in a CRM deployment life-cycle program providing service request, sales, marketing and CTI service to customers.

Additional preferred technical skills include:

  • Applications: Siebel  CRM Service Base 8.0 and Siebel CRM on Demand,  eCommunication, Consumer Goods, Sales, Marketing, Tools, Configuration, EAI, VB, eScript; and MS Office Suite
  • Server Components: Enterprise Integration Manager (EIM), Workflow Manager
  • Web Technologies: VB Script, Java Script, HTML, XML
  • Languages: Visual Basic (VB), eScript, Oracle PL/SQL, Smart Script, Databases: Oracle 10G/9i/8.0, MS Access
  • Operating Systems: Windows 2003, UNIX/LINUX
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BEA WebLogic Portal Domain Specialist-Indianapolis-IN

Position:  BEA WebLogic Portal Domain Specialist
Location:  Indianapolis
Salary:  Approx $80K+ plus bonus

SUMMARY:
Our client has an immediate opening for a BEA WebLogic Portal Domain Specialist to support the implementation of a Portal solution across the enterprise.  The successful candidate will provide technical leadership in Portal project releases and upgrades and develop a technical application road map leading with best practices to support business capability and user adoption across the company.

RESPONSIBILITIES:
·         Specifies, designs and/or maintains configurations for Customer Portal systems to support business information needs.
·         Documents the conceptual view of the data required for an application system to meet business information needs, and to turn that view into a workable application structure.
·         Models requirements (logical and physical), which can be done using pencil and paper, or a software-modeling package.
·         Analysis requirements and data to convert business needs (expressed in terms of real-world interactions between people and things, requests and services) into unambiguously specified application capability.
·         Leads requirements-gathering interviews and facilitated workshops to find out what business information needs to be in Customer Portal systems.
·         Selects, integrates, tests and documents new and amended COTS applications from supplied specifications in accordance with agreed standards.
·         As appropriate, undertakes elements of the software development cycle such as analysis, design, coding, testing, implementation or improvement.
·         Provides specialist expertise and practical assistance in the investigation, evaluation and interpretation of data in order to ensure its coherence, availability, accuracy and security to meet information and communication systems requirements.
·         Supports the identification of new and alternative approaches to performing business activities.
·         Supports the analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change and assistance with implementation.

REQUIRED SKILLS & EXPERIENCE
·         7+ years of experience working with (installing, maintaining and developing Oracle / Weblogic portal based systems on enterprise level tools.
·         Demonstrate BEA Weblogic Portal and Server * 8.x to current including Oracle Webcenter suite:  Weblogic Portal, Portlets Development application knowledge including Design, Development and Administration of portal Applications.
·         Training in Oracle 11g * Weblogic suite products or equivalent enterprise level tools
·         Experienced in full SDLC (Software development life cycle) which includes System / Information Engineering, Software Requirements gathering, Systems Analysis and Design, Code Generation, Testing, implementation, maintenance and documentation.
·         Demonstrated proficiency in business analysis, workflow analysis and Technical Architecture.
·         Experience with system performance testing, application testing and debugging defects in Siebel environments.
·         Experienced using Weblogic Suite Toolset to modify applets, views, screens, LOVs, and links to meet business requirements.
·         Experience designing and configuring user groups, rolls and views for global program.
·         Experience developing application upgrade road map that is aligned with current capability and aligned with product life-cycle support.
·         Prior responsibility supporting the management of technical resources in order to plan, estimate and carry out programs of implementing new systems capabilities work to time, resource and quality targets and in accordance with appropriate standards.
·         Bachelor’s Degree from an Accredited Institution

PREFERRED
·         Oracle Webservice manager and security
·         Oracle FMW (Fusion Middleware) development tools for BPEL, JAVA, JDeveloper,
·         Oracle SOA Suite ADF, BPM, WebLogic
·         Database familiarity: Oracle 10 * 11g, SQL, PL/SQL, T/SQL, SQL Server 2005, mySQL
·         Previous consulting experience in a Portal deployment lifecycle program .
·         Experience working within diverse global matrix organization.

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Contract MCSE intends to pass on every open technical position received by our administrator on to our associates network. That means You! In order to make it a bit more efficient, below are instructions as to how to request an introduction to our network of IT recruiters and placement agents. These agents are looking for you and your skills to interview and place in open positions with their clients. So, lets see if we can’t get you a job :)

  1. First, find the open position you intend to apply for.
  2. Once you have selected these positions, draft an introduction email and attach your resume.doc intended for the recruiter who is responsible for that particular position. We suggest you send a Linkedin invitation to connect to rd@rdwatkins.com to aid in networking in the future.
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